Exchanges and returns

RETURNS:

The time period to request a return of an item is 14 calendar days from the date of delivery of the order.

It is essential that the products are in perfect condition and have not been used. It will always be the customer's responsibility to provide the appropriate packaging for the return shipment to CODEONE and ensure that it arrives in perfect condition. 

In what cases are refunds issued?

  • The customer receives the order damaged . In this case, CODEONE will cover the return shipping costs. Please email us at devoluciones@codeone.es and we will arrange for the order to be collected at no cost to you.
  • The product is not what the customer expected and they wish to return it . In this case, the return shipping costs (€9.95) are the customer's responsibility.

To return your order, please send us an email to the following address: devoluciones@codeone.es and our customer service team will handle your case as soon as possible.

CHANGES:

What steps should I follow to make a change?

The time period for making a change to a product is 14 calendar days from the date of delivery of the order .

Email us at devoluciones@codeone.es to let us know you want to exchange your item and include your order number. Please specify your full name or order number so we can process your request quickly.

When the product received is not to the customer's liking or the size is incorrect and they wish to exchange it, this You will be responsible for the shipping costs (€9.95) for collecting the incorrect product and sending the corrected product, as well as any price difference.

If all the requirements for the change are met, the customer will pay €9.95:

Once we receive the payment, we will send the new parts and collect the ones the customer wants to return.

In any case, it is essential that the products to be exchanged are in perfect condition and without signs of use, otherwise no exchange can be made.

 

How and when will I receive my refund?

Once the return is approved, you will receive the amount back in the same way you made your purchase, either through a refund via PayPal or a refund to your credit card.

After approving the refund, you will receive a confirmation email indicating that the amount will be credited to your account within the next 7-10 days after notification.

WARRANTY

All CODEONE items come with a 2-month warranty from the date of delivery. The warranty only applies in cases of manufacturing defects, provided the damage was not caused by misuse. Our customer service team will carefully review each case to determine if the damage was caused by misuse. To keep your jewelry in perfect condition, please visit our jewelry care guide.